Delivery and Returns
We offer free express tracked delivery worldwide.
We usually send items within 1 day of receiving your order and you should receive the item within 1-2 days in the UK and 3-7 days if you are shipping elsewhere.
We aim to please, so if you have a specific urgent need, let us know and we will try our best to assist!
We offer courier delivery to our members to a work address or elsewhere and we can allow you time to try on the item while the courier waits.
Please sign up at for this benefit here
Try Before You Buy
We also offer 'try before you buy' for our members.
This means you will go through checkout as normal but we won't take payment from your card when you order your items for 7 days - giving you enough time to make sure you are happy with your purchase without any payment being taken.
If you would like to try an item on before being charged for it we can arrange this for you. Just sign up here
Duties and Taxes
You may need to pay local taxes or duties if you live outside the UK. Please contact your local customs office to request details of these charges.
If you have any queries in relation to your order, please contact us on firstname.lastname@example.org
Standard Returns policy
We are very happy to provide a refund or exchange on all goods returned within 28 days of the date of dispatch.
How to return an item in the UK:
We offer free returns worldwide either by free post or by a credit to your account.
Simply send us an email letting us know which item you want to return using this Contact Form and we will send you a free post returns label and/or instructions.
We are so sure you will love your purchase, we will give you an additional £10 credit to use for your next purchase if you choose to have your money refunded.
Processing your refund
We will send you a confirmation email when we receive the returned item and will then process your refund.
We therefore recommend you keep your proof of return postage and send your return via tracked post.
If you wish to exchange the item, please include in your email to email@example.com details of what you would like instead and we will send you that item if it is in stock, otherwise we will process a refund.
For our members, we offer convenient returns by courier and try before you buy options. For bespoke delivery and return options, please sign up here
Any questions, email us at firstname.lastname@example.org or use the chat function on our website.